Documentation
How the main parts of SandeshWA fit together.
Workspace and roles
Everything lives in a workspace for your business. People in it have a role: viewers can look, members can work with contacts, templates and messages, and admins and owners manage the WhatsApp connection, billing and the workspace.
Activation and the wallet
You can explore for free. A one-time activation unlocks connecting WhatsApp and sending. Messages are then charged to a prepaid wallet at the rate for their category. Prices are on the Pricing page; refunds are covered in Refunds & Cancellations.
Connecting WhatsApp
You connect a number from your own WhatsApp Business Account using its business account ID, phone number ID and an access token. The details are checked with WhatsApp before anything is saved, and the token is stored encrypted.
Templates, contacts and consent
Business-initiated messages use templates that WhatsApp has approved; sync them from your account and only approved templates can be sent. Contacts carry a consent status. Marketing messages need a recorded opt-in, and anyone who has opted out is never messaged.
Sending and delivery
Choose a template and a recipient, review, and send. Each message has a status from queued through accepted, sent, delivered and read, or failed, with a reason. A message that is not sent is refunded to your wallet automatically.