Refunds & Cancellations

SandeshWA is prepaid. There is no subscription, so there is nothing to cancel each month. All amounts are in Indian Rupees (INR). This page is part of our Terms & Conditions.

Cancelling

• You can stop using the service at any time. Nothing renews automatically.
• To close your account, contact us. Closing an account does not by itself refund fees you have already paid, except as described below.

Account activation fee (₹5,000 plus GST)

• If you ask within 7 days of paying, and you have not connected a WhatsApp number or sent any message, we refund the activation fee in full, including the GST charged on it.
• After that, or once you have connected a number or sent a message, the activation fee is not refundable, except where we made an error or the service was not made available to you.
• The activation fee is not added to your wallet and is separate from any wallet credit.

Wallet credit

• Wallet credit is prepaid and is used only for messages sent through the service. It does not expire while your account is active.
• Wallet credit cannot be withdrawn as cash or transferred to another account.
• If we close your account, or stop offering the service, without a breach of our terms by you, we refund your unused wallet balance to your original payment method.
• If you close your account yourself, you may ask for your unused wallet balance to be refunded to your original payment method. We may deduct any amount you owe us.
• Otherwise, wallet credit that has been paid for is not refunded because you no longer wish to use it.

Messages

• A message is charged when you send it.
• If a message is not sent, because WhatsApp does not accept it or it fails, the charge is returned to your wallet automatically.
• A message that WhatsApp accepted and delivered is not refundable, whether or not the recipient reads or replies to it.
• Charges made by WhatsApp/Meta to your own WhatsApp Business Account are separate and are not refunded by us.

Failed or duplicate payments

• If money was taken from you but your wallet was not credited, or your account was not activated, give it a short while: banks can take some minutes to confirm, and the payment is applied automatically once they do. If it has not been applied after one working day, contact us with the payment reference.
• If you were charged twice for the same thing, or charged in error, we refund the extra payment in full.

How refunds are paid

Approved refunds are returned to the payment method you used, within 7 working days of approval. Your bank or card issuer may take a little longer to show it. Where we refund a payment we also refund the GST charged on it, as the law requires.

How to ask for a refund

Contact us using the details on our Contact Us page with your business name, the email you signed up with, the date and amount of the payment, and the reason. We aim to reply within 2 working days.